Terms and Conditions of Use

Welcome to Sosleek ("we", "our", "us"), an online store for wigs and hair products operated from Kitwe, Zambia. These Terms and Conditions govern your use of the website sosleekww.com and the purchase of any products from us. By browsing the website or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

1. Definitions

"Website" means sosleekww.com and all associated pages; "Customer" or "you" means any person who browses the Website or places an order; "Products" means all goods offered for sale on the Website, including wigs, hair extensions, and related accessories; "Order" means a request by you to purchase Products; "Contract" means the agreement between you and Sosleek for the supply of Products.

2. Orders and Contract Formation

2.1. When you place an Order through the Website, you are making an offer to purchase the Products. All Orders are subject to our acceptance. We confirm acceptance by sending you an order confirmation email, at which point a Contract is formed.
2.2. We reserve the right to refuse or cancel any Order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. If we cancel an Order after payment has been made, we will refund the full amount paid to the original payment method without undue delay.
2.3. All Product descriptions, images, colours, and specifications shown on the Website are provided in good faith. We make every effort to display colours accurately, but minor variations may occur due to screen settings, lighting, and the nature of hair products. Images are for illustration purposes only and do not form part of the Contract.
2.4. The Website may contain typographical or other errors, and information may be incomplete or inaccurate. We reserve the right to correct any errors and to change or update information at any time without prior notice.

3. Pricing and Payment

3.1. All prices are displayed in Zambian Kwacha (ZMW) and are inclusive of applicable taxes unless otherwise stated. Prices do not include delivery charges unless indicated at checkout; delivery charges are displayed separately before you confirm your Order.
3.2. We may change prices at any time without prior notice; however, the price charged will be the price displayed at the time you place your Order.
3.3. Payment may be made using the payment methods displayed at checkout, including card payments and mobile money (such as Airtel Money, MTN Mobile Money, or Zamtel Kwacha) processed through our payment gateway, Lenco. Payment is due in full at the time of placing the Order.
3.4. All payments are processed securely by our payment gateway provider. We do not store or have access to your full card or mobile money PIN details. Please note that the payment gateway may verify transactions before they are confirmed; an Order is only considered paid once payment has been successfully confirmed.
3.5. If a payment is declined, cancelled, or fails to be confirmed, the Order will not proceed to fulfilment, and we will notify you through the Website or by email.

4. Delivery and Shipping

4.1. We deliver within Zambia. Delivery times are estimates only and commence once payment has been confirmed and the Order has been prepared for dispatch.
4.2. Risk in the Products passes to you upon delivery. Title in the Products passes to you once payment has been received in full.
4.3. If you are not available to receive delivery, the courier may leave a notice and you will be responsible for arranging redelivery or collection.
4.4. We are not responsible for delays caused by circumstances beyond our reasonable control, including customs procedures, public holidays, or courier disruptions.

5. Returns, Refunds and Exchanges

5.1. Our products are items of a personal and hygienic nature. For reasons of health and hygiene, we do not accept returns or exchanges of wigs or hair products that have been opened, worn, washed, styled, or otherwise used, unless the Product is defective or not as described at the time of delivery.
5.2. If you receive a Product that is damaged, defective, or different from what you ordered, you must notify us within 48 hours of delivery by emailing support@sosleekww.com with your Order number, a description of the issue, and clear photographs of the Product and its packaging.
5.3. Upon approval of a valid claim, we will, at our option, replace the Product or issue a refund to the original payment method. Refunds will be processed within a reasonable period after approval, but no longer than 14 business days.
5.4. If you cancel an Order before dispatch, we will refund the amount paid in full. If the Order has already been dispatched, the standard returns policy above will apply.

6. Product Care and Warranty

6.1. Wigs and hair products require proper care. Care instructions are provided with each Product. Failure to follow care instructions may affect the lifespan and appearance of the Product and will not be treated as a defect.
6.2. Our warranty is limited to defects in materials and workmanship as at the time of delivery and does not cover normal wear and tear, misuse, alterations, or damage caused by styling products, heat tools, or chemical treatments.

7. Customer Accounts

7.1. To place an Order, you may be required to provide accurate, current, and complete information, including your name, delivery address, and contact details.
7.2. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately if you suspect unauthorised use of your account.
7.3. You confirm that you are at least 18 years old, or that you have obtained the consent of a parent or guardian to use the Website.

8. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Sosleek or its licensors and is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, or exploit any part of the Website for commercial purposes without our prior written consent.

9. Limitation of Liability

9.1. To the fullest extent permitted by law, Sosleek shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the Website or the purchase of Products.
9.2. Our total liability for any claim arising from a Contract shall not exceed the amount you paid for the Products that are the subject of the claim.
9.3. Nothing in these Terms and Conditions limits or excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be limited or excluded under applicable law.

10. Privacy and Data Protection

Your personal information is collected, used, and protected in accordance with our Privacy Policy and the applicable data protection legislation in Zambia. We only collect information necessary to process your Order and to communicate with you about it. We do not sell your personal information to third parties.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay results from events beyond our reasonable control, including natural disasters, pandemics, strikes, power failures, internet or telecommunication outages, or government restrictions.

12. Governing Law and Disputes

12.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Zambia.
12.2. Any dispute arising out of or in connection with these Terms and Conditions shall first be referred to negotiation in good faith. If the dispute cannot be resolved, it may be referred to the courts of Zambia.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will always be published on this page, and the date of the last revision will be indicated below. Continued use of the Website after changes take effect constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms and Conditions or your Order, please contact us at:
Sosleek – Kitwe, Zambia
Email: support@sosleekww.com
Phone: +2607 63301419

Last revised: August 2026